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CUSTOMER COMMENTS
Emma Watson
We came to your restaurant on Sunday (29th January) without a booking for my Father's 82nd Birthday. After receiving many comments from my family I felt the need to say thank you for the service we received from Matthew and the waiters. He made our day with you very special and we can't thank you enough for the help, manner and level of service we received from him. Also a big thank you to your Kitchen Staff as the food was of very high standard and we loved spending the afternoon with you. See you all very soon and keep up the good work.
Judith Cole
We had a lovely evening at South Causey on Saturday 21st January and special thanks must go to your staff who were very helpful, friendly and attentive and served us a really beautiful meal. We will be back!
Joanna and Brian Laverick
On behalf of Brian and myself a belated thank you for arranging the 50th birthday party for our daughter Susan, at such short notice and at a very busy time of the year for all of you. Everyone enjoyed the food and the room was very “Christmassy”. It was a lovely family gathering and we all enjoyed ourselves. Thank you all again.
From Pat & Alan Simpson
My wife and I wish to send our thanks to you and your staff for the excellent service we received on the occasion of our Golden Wedding Anniversary on 30th December 2011. From the time we booked the room to the end of the celebration the service was excellent and very friendly. We would like to compliment the Chef on the high standard of the dishes served. Everyone was very pleased with their meal! We would like to congratulate John Paul and those who helped him on the standard of very friendly service which he gave often against a large background of chatter from the guests. May we wish you all a peaceful and very prosperous New Year and hope to visit you soon!
From Alan Garden, Earl of Durham Lodge
It is with great pleasure that I am able to write this letter of thank you, to you both, for the wonderful experience everyone had at our recent Ladies Night. This is a major event in any Freemason Lodges calendar, and from the moment we booked the night with yourselves, everyone made it an event to look forward to. The ease in which you helped us with the tables settings, out lay, menu and arrivals, took a great, dare I say it, burden, of responsibility off our members. Everyone whom attended commented on the wonderful facilities, welcome staff and excellent dining. This helped us to achieve over £600 to go towards my chosen charity NE/MND Trust.
From Beamish Museum
We just wanted to say “Thank You” for a great night last Thursday at the Beamish Christmas Party. Everybody said how great the food was and how friendly the staff were. A special thank you to clair for fielding all of the Friday afternoon phone calls. Thanks again from everybody at Beamish. (Received 17 December 2011)
From Audrey Owens and Friends
To everyone who made our xmas lunch, on Tuesday 13 December, such a lovely occasion. Everything was perfect, you even arranged a litter shower of snow for us. Thank You.
From E Worraee
A very big thank you to all the catering, bar and serving staff for their professionalism and courtesy on the cabaret night. The atmosphere and food was second to none. Many thanks again for a great time. (Recieved 4 December 2011)
From Gary Anderson
I am just writing to you to thank you for the wonderful service myself and guests received on Tuesday night. We were welcomed by a charming man called Matthew who was at our service all night and made us all very welcome and nothing seemed to be a problem for him. You have a fantastic place and the food was excellent. We will be returning very soon and will be recommending you to many of our friends. Keep up the good work and again thanks to Matthew and his team, 10 out of 10! (Received 1 December 2011)
From Suzanne Dawson
I had to express our gratitude to you and your fantastic members of staff for a fabulous evening on Saturday (26th November 2011). I appreciate very much the way in which you dealt with all of our very specific requests and to make it a total surprise for our friends, Shaun and Melanie, they genuinely loved every minut and had completely no idea. John Paul and Stephanie in particular were outstanding and please pass on my sentiments to them both. Once again a massive thank you and we will be coming to visit for lunch in the near future.
From Gail Massey & John Owens
Just thought I'd drop you a line to say what a fantastic meal John and I had last night and also compliment the Head Waiter for his good manners and good service. We were the last one's in the restaurant but there was no indication that he was wanting us to leave so he could get away for the night - nothing was a problem. I'm a very fussy eater so it takes a lot to impress me but I can honestly say that it was the best meal I've had in a very long time! Please pass our compliments on to the Chef of the evening!
From Hazel Riddle, Ewesley Road Methodist Church
On behalf of everyone at the Luncheon Club may I say thank you for making our visit to South Causey Inn such a pleasure. The service and care shown to our elderly members was greatly appreciated and the menus served were delightful (6 October 2011)
From Dennis Laycock, Lanchester Tennis Club
On behalf of Lanchester Tennis Club, I would like to thank you and your staff for making our Centenary Dinner a great success! The venue, food and drink were enjoyed by all who were there, and your staff provided a polite and efficient serivce. (30th September 2011)
From Terry Ludbrook
I would like to send you a bit of feedback, I have only been to the pub twice on both occasions I feel the customer service I received from two young lads from waiting staff in particular was absolutely fantastic. I did not get any of their names which a shame as I would liked to of named them in this email, tell your staff to keep up the good work. I am really looking forward to my next visit. (27th June 2011)
From The Younger Family
We visited you for the first time today for a meal. Really enjoyed the experience, very impressed by your friendly helpful staffand the warm welcome the dog received. We'll definitely recommend it to friends and visit again. (14 June 2011)
From Julie & David
Just wanted to thank you and your staff for helping to make our party a success. Please pass on my thanks to Katie as she lookedafter us well, all the staff worked very hard and were always helpful and friendly. The room looked beautiful and the food and service were excellent. I would definitely recommend the South Causey to others and we intend to visit again. (5 June 2011)
From Betty & Bryan Nixon
Thank you for making our 60th Wedding Celebration so enjoyable. The service was excellent, the food was fantastic and the friendliness of everyone made for a wonderful evening. (8th June 2011).
From Sarah & James
Thanks for everything you did to make Isaacs party such a great time! You were fantastic!
From Pat P, PHIS Support
On behalf of PHIS I would like to thank you and your staff for a very successful outcome to our April booking. A big thank you to wonderful Jean, very professional Katy and Bar Staff Nicola, the Chef and Catering Staff for a sumptious buffet. Also your recommendation for artiste Wayne. We had a perfect day.
From Mr & Mrs Watson
Just a word or two to say thank you for what was to be a perfect day beginning, when you met us outside getting off the coach, and escorting us into the dining room which in its self was lovely. The service from the staff, and the food they served us was highly praised. We will be down soon, sooner if I win at Bingo!!
From Peter Butler
My family and I would like to thank you for a wonderful Christmas Day at your establishment. We had a lovely meal and we never ate anything else that day as were all full. Amy was so excited to see Santa and receive her lovely gift too, a piggy bank horse which Amy and her mum are going to have fun painting. Please could you thank all your staff who were very helpful, friendly and polite towards our party.
From Bill Marsh
We had lunch with you yesterday - our first time at South Causey. My congratulations on a superbly run place. A lovely room, friendly and attentive service and great food made for a really enjoyable meal.
From Mr Moore & Miss Clark
Excellent service and awesome food. Bar staff brilliant and great local ale. We will be back!
From Bill & Conor Rhodes
Had a fantastic time, the staff, food and everything that came with it are second to none!
From Steve & Ian Mather
Thanks Susan, Phil & Team for all your super hospitality, lovely area, food outstanding, Chef and all staff are a credit toyou. I could not choose better myself!
From Eleanor & Bryan McColgan
Food excellent and staff very professional and friendly. Would rate 10/10.
From Elsie Lynn
Just to say thanks for making my special night more memorable with the superb meal and service given. Everyone commented on the excellent meal and lovely setting. Your staff worked very hard. Many thanks.
From Alan & Lynda Johnson
Alan and I want to thank you all for helping to make our recent stay at the South Causey so nice. The food, the service and the room were perfect. Reaching the big 60 was a lot easier to deal with in such pleasant surroundings (the red wine did help a little). This was our second stay and once again everything was perfect.
From Maureen, Maurice, Michelle & Amy Myers
I would just like to say a big thank you for my husband Maurice's 60th Party on Saturday 8th May. The buffet was excellent and the room decorated lovely. All the guests had a great night, and some of them who had never been before have said they will certainly be back for a meal in the future. All the staff were very friendly and helpful making the night, a night to remember. Once again a big thank you!
From Marion Gardner
Many thanks to you all for making my 60th so special. Everything was perfect, your hospitality as always was outstanding.
From Tanfield Railway
We really enjoyed our evening! Many thanks!
From Brian and the Morris Dancing Team
Just a quick thank you on behalf of the dance group. The meal last night was super - excellent food and lovely staff. Best wishes
From Gillaine & David Collins, The Telegraph, Newcastle
Just a little 'thank you' note for making Friday night so special, you were all truly amazing, an unforgetable evening.
From Pat Pringleton, PHIS
Thank you for all your hard work and a beautiful buffet making our AGM a great success!
From The Benson Group
Thank you for a lovely Christmas Party. Well done everyone!
From Susan Tibbett
Thank you in helping us to celebrate my mother's 80th and my Father's 85th birthday on Saturday 28th November. Everything was lovely and everyone enjoyed the evening.
From Edna & Ken Moore
We would like to thank you all for helping to make our Golden Wedding day so special. The meal and service was superb, which was enjoyed by all. Many thanks once again.
From Geoff & Bonnie West
Thank you for making our Ruby Wedding evening such a success.
From Ann Barkass, Chief Executive, Skill Training Limited
I should like to say how grateful we are to you for sponsoring our annual Celebration of Success.
We could see this in the learners' faces they had a super evening, and will long remember it. Your contribution helped to make the evening a great success, and was much appreciated by our learners.
From Ian & Cheryl Burgess
Many thanks for making our daughter's christening a very special day. The food was wonderful and the service was exceptional.
From Lilian Gallon
Thank you for working so hard and making the surprise 60th for my husband Norman Gallon such a success on Saturday. Despite the fact that the whole place was so busy you all made the evening go well, due to your hard work and smiling faces. Nothing was a bother to you. Many thanks.
From The Pounder Family
Thank you to all the staff at South Causey Inn for a lovely weekend and making our grandson Joseph's Christening day a one we will always remember.
From Mr S Miller
I am writing to you expressing my sincere and heartfelt thanks for the exceptional service provided by the staff of the South Causey Inn. I organised a 50th Birthday Party, and I felt that all the service provided by your staff was of the highest standard. The service provided by the waiting staff was also of the highest standard and it was felt by all that the service was friendly, efficient and accommodating. My guests commented on the food, both on its exceptional quality and presentation. All the food arrived piping hot. Well done.
From Whickham Towns Womans' Guild
I would on behalf of Whickham Town Womans' Guild like to express our thanks for the effort you all made to make our 40th birthday dinner such a pleasant evening. Nothing appeared to be too much trouble, it was a very cosy atmosphere. Thank you all very much.
From Hermitage College
I would like to take this opportunity on behalf of all three schools to thank each one of your team of colleagues who all helped to make our African visitors extremely welcome for the week. You all made the week stress free as far as the accommodation and food were concerned. Your hotel was a perfect location for all three schools and for the visits organised to places of cultural interest in the North East. Can I also give special thanks to your chef who was so patient and accommodating with us all. I hope that we may be able to repeat this week in the near future!
From Tanfield School
I am just writing to thank you for accommodating our guests from Ghana and Mauritius during the week beginning Sunday 21 September. I was especially impressed by the hospitality and the professionalism and patience of all your staff. The rooms and the food were to a very high standard and I know that our guests had a very comfortable and enjoyable stay in your hotel. Your staff are a credit to you and your establishment. They were always cheery and particularly helpful regardless of the time of day or the pressure that they were under at the time.
From Ann & Ken Harwood
Thank you for making my husband's 60th Birthday so special, something he will always remember! The food, the room and the service was superb.
Thanks so very much.
From St Michael & All Angels Church,
South Westoe
Dear Susan,
We would like on behalf of our Church, who visited your Inn fora meal on Wednesday 28th May to thank you for the wonderful food and hospitalityshown to usall by you and all your staff. We had a lovely enjoyable evening.
Best wishes to you all.
From Gwen & Ralph Dunton
Thank you and all your family so very, very much for helping to make our Diamond Wedding Day such a special occasion. It was a glorious day in every way; the food, we didn't have one tiny grumble from the party, in fact, a unanimous opinion, excellent and in abundance. It was superb! Such friendly 'staff' and their service. I hope you enjoyed the 'concert party' - what fun - but typical behaviour, can't take them anywhere! Again, many thanks.
From Kim
Thank you for my birthday presents and for giving me a lovely birthday, everyone enjoyed themselves and we had a lovely meal!
From Kelly Ogden
Just wanted to send a HUGE thank you from myself and my family for a wonderful couple of days at the South Causey Inn. My Dad had a fantastic time and may have found a new hobby in Clay Pigeon Shooting.
Everything from start to finish was perfect, your help Susan, the rooms, the meal, the service (especially Chris) the bar staff, everything. We will definitely be back in the near future, maybe with our new edition and definitely with our extended families.
I can't thank you all enough, it was very important to my sister and I that Dad had a memorable 60th Birthday and you managed to help us go above and beyond that.
Irene & Alan Nattrass
The party was wonderful, thank you very much for all your help and support. The venue, excellent buffet and exceptional service was very much appreciated (27th July 2011)
The Davison Family
Big big thankyou for kris' birthday party on Sunday it went down a treat thanks to you both and all the staff at the south causey....everyone was raving about your hospitality, food and venue. Unfortunately i couldnt enjoy the day i had planed for Kris but i know he did thanks to our friends and yourselves!!! you are an absoulute credit to yourselves and the South Causey and im glad we have introduced somemore of our friends to your lovely surroundings & cuisine!!
Special thanks again to you & Chris for your utter profesionalism (July 3rd 2011)
The Tatum Family
We had a 'Surprise' 70th Party in the Beamish Suite on Saturday 21st January 2012. We would like to thank everyone involved as it was a wonderful night. The food was gorgeous! The room was lovely and the staff were outstanding!
Anthony and John Paul were so accomodating, friendly and funny! Everyone commented on how helpful they were, they really made the night special.
We would like to thank you all so much for a truly unforgettable night.
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