At South Causey Inn, we value your privacy. This policy explains how we handle your personal information when you interact with our website, make a booking, or apply for a position with us. We are committed to ensuring your data is managed securely and transparently.

1. Data Controller

South Causey Inn is the data controller responsible for your personal information. If you have any questions regarding this policy or our data practices, please reach out to us:

2. How We Collect Your Data

We collect information directly from you when you perform the following actions:

• Booking a table or accommodation through our site.
• Submitting an enquiry or signing up for our newsletter.
• Providing feedback or participating in guest surveys.
• Applying for a career opportunity by submitting a CV.

We also collect technical data automatically via cookies and similar technologies as you navigate our website.

3. The Information We Collect

Depending on your interaction, we may collect:

• Personal Identifiers: Name, title, and contact details (email, phone, address).
• Booking Information: Financial data for deposits, dietary preferences, and reservation history.
• Employment Data: Work history, education, and salary expectations for job applicants.
• Technical Data: IP address, browser type, and device information.

4. Our Use of Your Data

We only use your personal data for specific, lawful purposes, including:

• Service Delivery: Managing bookings and fulfilling your requests.
• Communication: Sending confirmations, updates, and marketing materials (where opted-in).
• Improvement: Analyzing website usage to enhance our guest experience.
• Legal Compliance: Meeting our regulatory and security obligations.

5. Data Retention & Security

We retain your information only as long as necessary for the purposes it was collected. Generally, booking data is held for 3 years, marketing data for 5 years, and career applications for 2 years. We employ robust technical measures to protect your data from unauthorized access or accidental loss.

6. Your Rights

You have the right to access, update, or request the deletion of your personal data at any time. You may also object to direct marketing or request a transfer of your data. To exercise these rights, please contact us at admin@southcausey.co.uk.

7. Cookie Policy

8. Complaints

If you believe we have not handled your data correctly, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).