South Causey Inn

1. Accommodation: Booking, Payments, & Logistics

1.1 Booking, Payment, & Cancellation Terms

Booking terms, including cancellation and payment policies, are determined by the specific rate or package selected at the time of reservation, and the terms and conditions in effect at that time will remain the governing agreement for that booking. Guests are directed to review the specific policy associated with their selected rate during the reservation process. Please note that the following categories are provided as a general guide to our standard policy structures; however, the specific terms accepted at the time of your booking will apply to that reservation.

• A. 3-Day Policy (Flexible):
  • No booking deposit is required at the time of reservation; however, valid credit or debit card details are required to secure the booking.
  • Your reservation can be cancelled or amended free of charge up to 9:00 AM, 3 days (72 hours) prior to your arrival date.
  • The total amount of your stay, along with a temporary security deposit hold, will be charged to your debit or credit card 3 days (72 hours) before your arrival date.
  • Once this charge has been processed, the payment is strictly non-refundable and the booking can no longer be amended.
  • Late cancellations and no-shows will be charged the full cost of the stay.
• B. 3-Day Policy  (Deposit Required):
  • A 20% non-refundable and non-transferable deposit is charged at the time of booking to secure your reservation.
  • The remaining balance, along with a temporary security deposit hold, will be charged to your debit or credit card on a specific date stipulated at the time of booking (e.g., 1st October for New Year's Eve bookings).
  • While the remaining balance can be cancelled before the stipulated payment date, the initial 20% deposit remains non-refundable and non-transferable.
  • Once this final payment date has passed and the balance is processed, the total amount is strictly non-refundable and non-transferable, and the booking can no longer be amended.
  • Late cancellations and no-shows will be charged the full cost of the stay.
• C. 14-Day Policy (Deposit Required):
  • A 20% non-refundable and non-transferable deposit is charged at the time of booking to secure your reservation.
  • While the remaining balance can be cancelled up to 3 days before arrival, the initial 20% deposit remains strictly non-refundable and non-transferable.
  • The remaining balance, along with a temporary security deposit hold, will be charged to your debit or credit card 14 days prior to arrival.
  • Once this final payment has been processed, the total amount is strictly non-refundable and non-transferable, and the booking can no longer be amended.
  • Late cancellations and no-shows will be charged the full cost of the stay.
• D. Specific Date Policy (Deposit Required):
  • A 20% non-refundable and non-transferable deposit is charged at the time of booking to secure your reservation.
  • The remaining balance, along with a temporary security deposit hold, will be charged to your debit or credit card on a specific date stipulated at the time of booking (e.g., 1st October for New Year's Eve bookings).
  • While the remaining balance can be cancelled before the stipulated payment date, the initial 20% deposit remains non-refundable and non-transferable.
  • Once this final payment date has passed and the balance is processed, the total amount is strictly non-refundable and non-transferable, and the booking can no longer be amended.
  • Late cancellations and no-shows will be charged the full cost of the stay.
• E. Non-Flexible Policy (Full Payment Required):
  • The total amount of your stay is charged to your debit or credit card at the time of booking.
  • This payment is strictly non-refundable and non-transferable.
  • The reservation cannot be amended, and cancellations or no-shows will forfeit the full cost of the stay.
  • A temporary security deposit hold will be processed 3 days prior to arrival.
  • If the payment cannot be claimed when the booking is placed, the hotel reserves the right to cancel the booking.
  • Any Special Offer, Promotional Offers, Deals & Discounts etc are offered at the discretion of the Hotel, and are subject to availability.
  • The Hotel reserves the right to extend, hold, void, suspend, cancel, or amend or any part of any Special Offer, Promotional Offers, Deals & Discounts etc without prior notice or compensation.
  • Special Offer, Promotional Offers, Deals & Discounts etc cannot be used in conjunction with others, are only available for new bookings and cannot be applied retrospectively.
  • Restriction, limitations and exclusion will apply.
• F. Complimentary Stay Policy 
  • All complimentary stays are strictly non-transferable and non-refundable.
  • Once a complimentary stay is confirmed, the reservation cannot be amended or moved.
  • While the accommodation is provided on a complimentary basis, all guests are required to provide valid card details for a security deposit hold, which will be processed 3 days (72 hours) prior to arriva
  • Complimentary guests are subject to the same Guest Noise & Conduct Policies; any breach will result in the forfeit of the security deposit.

1.2 Security Deposits

All bookings are subject to a security deposit to cover potential damages or breaches of the Guest Noise & Conduct Policy. This deposit is processed as a temporary hold on the card on file at the same time the final balance is due (either 72 hours or 14 days prior to arrival, depending on your rate policy).

• £50 security deposit: Required per room for our Main Hotel, Courtyard & Farmhouse rooms. This includes: Cosy Shafto, Courtyard, Cosy 42, The Loft, The Nook, Farmhouse and Farmhouse Penthouse.
• £100 security deposit: Required per room for our Themed Deluxe Hot Tub Bedrooms. This includes: American Trilogy, Captain Cooks Cabin, Causey Cottage, The Forge, French Boudoir, Hadrian's Villa, Log Cabin, Old Stable, The Smithy, Trafalgar Square, The Mews and The Tree House.
• £100 security deposit: Required per room for our Causey View Bedrooms located in the Low Noise Zone. This includes: Bulldog, Labrador & Dachshund and Swan Mute, Swan Bewick & Swan Cygn.
• £200 security deposit: Required per Hot Tub House. This includes: The Den & The Bunk House.
• £200 security deposit: Required per Causey View Hot Tub House. This includes: The Duck House & The Hen House.
• £200 security deposit: Required per room for all self-catering packages.

Processing & Refunds:

• The security deposit will be returned to the card once the room has been checked, no damages are found and guests have adhered to the hotels noise and conduct policies.
• Please note this may take 5 to 7 working days from the day of departure for the funds to clear into the account. This time frame can vary from card issuer / bank. Saturday and Sunday are none working days.
• All transactions are processed by the Inn's merchant services providers, which means our team have limited access to the exact timings etc. of funds crediting or debiting an account. Refunds are subject to banking protocol which is out of the control of the Inn. Please note refund disputes cannot be processed after 30 days.

1.3 Check-In / Check-Out

• Check in time to the hotel bedrooms is from 14:00 and check out time is by 10:30.
• For Hot Tub houses check in is from 15:00 and check out is by 10:30.
• For Causey view rooms check in is from 15:00 and check out is 11:30.
• Due to unforeseen circumstances, which are out of our control–on occasion we may have to delay check in until the room meets our high standards. This is to ensure you enjoy the best possible experience and your health, welfare and safety needs are all met at all times.
• If your have booked a room with a Hot Tub - due to stringent cleaning regimes the Hot Tub may still be reaching its optimum temperature of 40 degrees when you check in. We ask that you keep the lid on the tub until it has reached this temperature - which will ensure the best possible experience.
• Late check out may be arranged at the hotel’s discretion, subject availability. Reception will be able to confirm your late check out on the morning of your departure date.
• An hourly charge will apply until 13:00 for rooms with a 14:00 check in time or 14:00 for room types with a 15:00 check in times. After this time, the nightly rate will apply.
• Payment will be taken when Reception confirm the late check out. Refunds or reductions will not be issued if you choose to vacate early.

1.4 Stay Over & Pamper Package Specifics

Pamper Stays in our Two-Storey Hot Tub Houses:

• Available for a minimum of 6 and a maximum of 10 guests.
• Please note sleeping arrangements are as follows in the Hot Tub Houses: 4 Double beds for up to 2 guests sharing and 2 single beds.
• Any dietary requirements must be made clear to reception 14 days prior to arrival.
• Treatments are as stated when booking. If for any reason a client does not wish to have a manicure or pedicure they can only substitute these for a hand and foot massage.
• The house facilities are only available for the amount of guests booked onto the reservation - no additional guests can use the facilities.
• Please note Afternoon Tea is served at the time stated on the confirmation and can't be catered for at later times.
• Check in is from 15:00 until 22:30 & Check Out is any time prior to 10:30.
• Full payment is due two weeks before arrival. Payment can only be taken as 1 payment, not part payments.
• Your arrival meal will be served at 14:00 Monday to Saturday or 12:30 Sunday and your treatments will commence after 4pm - as our beauticians are in high demand you cannot specify your treatment start time at the time of booking. We will inform you (approximately 1 month prior to arrival) of your treatment start time.
• Please note that failure to be ready for your treatments in the room at the allocated time could lead to you losing your treatment slot and been unable to receive your treatments. If this happens no refunds or replacements can be given.
• Pamper Houses may be subject to noise until midnight.

Pamper Stays in Deluxe Hot Tub Bedrooms:

• These stays are available in our Deluxe Hot Tub Bedrooms: The Mews, The Smithy, The Forge, The Valley View, Causey Cottage, American Trilogy, Tree House, Captain Cook's Cabin, Old Stable, Hadrian's Villa and Log Cabin. Please note that these are ground floor bedrooms and not houses.
• Any dietary requirements must be made clear to reception 14 days prior to arrival.
• Please note sleeping arrangements are usually as follows for pampers stays in Deluxe Hot Tub Bedrooms: 1 King-size bed for 2 guests sharing and additional single beds to the required number of guests.
• Treatments are as stated when booking. If for any reason a client does not wish to have a manicure or pedicure they can only substitute these for a hand and foot massage.
• The house facilities are only available for the amount of guests booked onto the reservation - no additional guests can use the facilities.
• Please note Afternoon Tea is served at the time stated on the confirmation and can't be catered for at later times.
• Check In is from 14:00 on the day of arrival, departure is any time prior to 10:30 on the day of Check Out.
• Full payment is due two weeks before arrival. Payment can only be taken as 1 payment, not part payments.
• Your arrival meal will be served at 11:45 or 12:00 and your treatments will commence between 14:00 and 17:00. We will inform you (approximately 1 month prior to arrival) of your treatment start time.
• Please note that failure to be ready for your treatments in the room at the allocated time could lead to you losing your treatment slot and been unable to receive your treatments. If this happens no refunds or replacements can be given.

1.5 Guest Noise & Conduct Policy (Accommodation)

• The hotel recognizes that different individuals have varying noise tolerance levels. We aim to accommodate all our guest needs whilst striking a balance between providing an enjoyable atmosphere and maintaining a peaceful environment during sleeping hours.
• We reserve the right to judge acceptable noise and conduct of guests.
• Examples of unacceptable noise include: Loud music, boisterous behavior, slamming doors, or any other sounds that disrupt neighboring guests.
• Examples of unacceptable conduct include: Rude, aggressive or offensive behaviour, breaching the low noise zone/quiet hours policies, gathering in guest rooms over the maximum occupancy of the room or damaging property.
• Quite hours are in operation from 00:00 to 08:00 in all areas. During these times, guests are expected to keep noise levels to a minimum, whether in their rooms or in common areas like hallways etc.
• Violations of quiet hours and noise policy will result in a warning, which if not adhered to will be escalated to the loss of security deposit or eviction from the premises.
• Any unacceptable noise or conduct in low noise zones will result in immediate forfeit of any security deposits and eviction from the premises.
• If evicted from the premises the hotel will have no obligation to refund you for the lost accommodation, other services or any other loss or expense incurred.

1.6 Cots, Extra Beds, & Pets

• Cots and Extra Beds: Travel cots, extra beds and bedding are available for an additional fee and pre-booking is require. Please note not all rooms can accommodate extra beds/cots — contact reception for current pricing and room suitability. Extra beds are - 75cm x 183cm.
• Pets: Courtyard Rooms and Hot Tub Rooms (excluding Pamper house, French Boudoir and Trafalgar Square Bus) are pet friendly. There is a small fee when your pet stays which includes a pet bed and additional deep cleaning. Your Four Legged Friends are now welcome to join you in our Bar & Snug Area where meals are served.

2. Woodland Spa

2.1 Booking & Payments

• All prices are subject to change without notice and are not guaranteed.
• The Hotel reserves the right to make any corrections to prices quoted due to clerical errors or errors of omission.
• Full payment will be taken at the time of booking. If the payment cannot be claimed when the booking is placed or is later reversed, the hotel reserves the right to cancel the booking.
• Any extras/charges/additional charges incurred during your stay must be settled in full before departure. The card on file will be charged, but in the event of the Hotel been unable to claim any payment due an alternative method will be required.
• Bookings are taken at the discretion of the Hotel and are subject to availability.
• VAT is included in the displayed rate, unless otherwise stated.
• All payments are non-refundable and non-transferable.

2.2 Special Offer, Promotional Offers, Deals & Discounts etc

• Any Special Offer, Promotional Offers, Deals & Discounts etc are offered at the discretion of the Hotel, and are subject to availability.
• The Hotel reserves the right to extend, hold, void, suspend, cancel, or amend or any part of any Special Offer, Promotional Offers, Deals & Discounts etc without prior notice or compensation.
• Special Offer, Promotional Offers, Deals & Discounts etc cannot be used in conjunction with others, are only available for new bookings and cannot be applied retrospectively.
• Restriction, limitations and exclusion will apply.

2.3 Treatment and treatment times

• Please arrive 15 minutes before the scheduled start time.
• Failure to be ready treatments at the allocated time could lead to you losing your treatment slot and been unable to receive your treatments. If this happens no refunds or replacements can be given.
• Due to issues that may occur beyond ours complete control, reserves the right to alter the treatment times booked and on occasion, this can occur without prior notice.
• All treatments include a short set up and consultation period, therefore the actual 'hands-on' treatment may be shorter that the total time allocated.
• Clients must inform staff of any medical conditions, allergies, or sensitivities before treatments.
• The Hotel is not liable for any adverse reactions if the client has withheld medical information.
• Age restrictions apply.

2.4 Woodland Spa Suites

• Arrive 15 minutes before the scheduled start time.
• Access to the facilities will be available from the booked arrival time to the stated departure time.
• Late arrival will not note change the stated departure time.
• We respectively ask vacate the facilities in time.
• Age restriction apply.

2.5 Packages

• Packages are subject to availability and restriction apply.
• Packages are as stated and cannot be altered or changed.
• The Inn does not allow alcohol to be brought onto the premises and reserve the right to confiscate.

3. Olive & Orchard Salon

By booking an appointment or using our services, you agree to the following Terms & Conditions. Please read them carefully.

3.1 Appointments & Cancellations

• We recommend booking in advance to secure your preferred date and time.
• A deposit may be required to secure your appointment. Deposits are non-refundable.
• Cancellations made within 72 hours of the appointment or no-shows will result in a full charge for the booked service at the salons discretion.
• Late arrivals may result in a shortened appointment or rescheduling at the salon’s discretion.
• When arriving to the salon for a massage and facial treatments, please ensure to arrive at least 15 minutes prior to the treatment time, to complete a consultation card.

3.2 Services & Treatments

• Our team strives to provide the highest level of service and professionalism. If you have any concerns about your treatment, please notify your stylist or therapist immediately during your appointment.
• We cannot guarantee the longevity of results, as they depend on hair/skin type, home care, and lifestyle factors.
• Our team cannot take liability if a client goes against therapists advice. Example: Length of nails and certain designs.
• For certain treatments, a patch test may be required at least 48 hours before the appointment. Failure to complete the patch test may result in cancellation without a refund of your deposit.

3.3 Refund & Complaint Policy

• Refunds are not available unless an issue is raised at the time of your appointment. Clients must inform their stylist or therapist before leaving the salon if they are unsatisfied.
• Complaints received via email or phone after the appointment will not be eligible for a refund. However, we may offer an amendment service at our discretion.
• If an amendment is required, it must be booked within 7 days of the original appointment.

3.4 Health & Safety

• Clients must inform staff of any medical conditions, allergies, or sensitivities before treatments.
• The salon is not liable for any adverse reactions if the client has withheld medical information.
• Children under the age of 16 must be accompanied by a parent or guardian.
• We do not offer any chemical services to children under 16.

3.5 Personal Belongings & Liability

• We advise clients to keep personal belongings with them at all times. Olive & Orchard is not responsible for lost or damaged personal items.
• The salon reserves the right to refuse service to anyone displaying inappropriate or disruptive behavior.

3.6 Gift Vouchers & Promotions

• Gift vouchers must be used before the expiry date stated and cannot be refunded or exchanged for cash.
• Promotions and discounts cannot be combined unless otherwise stated.

3.7 Privacy Policy

• Client details are confidential and will not be shared with third parties.
• By booking an appointment, you agree to receive appointment confirmations and occasional promotional messages. You can opt out at any time.

3.8 Terms

• Olive & Orchard reserves the right to amend these terms at any time. Updates will be posted on our website.

4. Dining, Afternoon Tea, & Vouchers

4.1 Table & Pod Reservations

• We strongly recommend making a table reservation prior to your visit.
• Reserved table and pods will be available from the booked arrival time for the following length of time:
  • Tables are booked for 2 hours (Monday to Saturday) 1.5 hours (Sunday) - unless other wise stated.
  • Pods are booked for 3 hours - unless other wise stipulated.
• We respectively ask you vacate you table in time.
• On booking we will require:
  • Pod Bookings: The pod hire fee payment in full on booking – this is a non-transferable and non-refundable payment. Please note this is a hire fee and is not deducted from the bill.
  • Afternoon Tea booking: Payment is required in full on booking – this is a non-transferable and non-refundable payment.
  • Table booking: a card will be required to secure the booking. Cancellation can be made 24 hours prior to arrival, with out a cancellation charge. Cancellations made after this time will incur a £25 charge. In case of no show the card will be charged a £25. Booking cannot be accepted without a card & will be held for a maximum of 15 minutes after your allotted time. After this time they will be treated as a No Show.
• Larger Parties deposits: For larger parties a deposit may be required this will be payable on booking. In cases of cancellation the deposit will be forfeit. When the booking is complete the deposit will be deducted from the bill or returned to the card holder on the night, when the card holder is present. Please note this will be on top of any hire fees and hire fees are not refundable.
• Area and Table Allocations: Please note that we cannot guarantee any specific table requests. We reserve the right to change the table a booking is allocated to, up until the time of seating. Please note that the area may change, without prior notice to ensure the best experience.
• High chairs: High chairs can be requested, but their availability cannot be guaranteed unless a ticket that includes a high chair has been purchased. If you have not purchased a ticket that includes a high chair, or if that option is not available, we suggest coming prepared to fully enjoy your time at the inn without relying on a high chair provided by us.

4.2 Vouchers

• South Causey Inn Vouchers: Voucher features a unique reference ID code, may only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable. Please quote the gift voucher ID reference when reserving your experience with the venue. Please note Afternoon Tea Must be pre booked. Gift vouchers need to be presented on arrival. Subject to availability. Terms & Conditions subject to change. Change will not be given if the value of your purchase is less than the value of the vouchers you are spending. Black out dates may apply.

5. Private Functions, Conferences, & Ticketed Events

5.1 Conferences and Meetings

• Hold Fees: Spaces can be provisionally held with a £25 administration fee for 48 hours. This will be deducted from the final bill if the booking proceeds. Unfortunately, this will be lost if the booking does not proceed.
• Invoicing: 14 days prior invoices will be issued following the confirmed running order, number of delegates and any other requirements etc.
• Balance Due: 7 days prior the full balance is due. After this time no reduction or refunds can be made, however we welcome substituent delegates.
• VAT: All invoices will be subject to VAT at the current rate. If the rate of VAT changes from the time of the original quote to the date of sale - the invoice will be adjusted accordingly.
• Incidentals: Any incidentals on the day will be due prior to departure.

5.2 Ticketed & Special Events

• Special Event Bookings / Ticketed Events / Specific dates Events / Christmas Events: The lead Booker accept these Terms on behalf of all the their party and takes responsibility for managing and passing on any communications about the Booking, including these Terms, to all members. Only the lead booker can make any changes or amendments.
• Bookings can only be accepted with with the payments terms detailed in the booking.
• For booking where payment in full is required on booking: bookings can only be accepted with payment in full on bookings and this is a non-refundable and non-transferable payment.
• For bookings where a deposit is required on booking: booking can only be accepted with a non-refundable and non-transferable deposit and the remaining balance payable by the date shown in the booking information. Deposits are required to book a place for a guest on all bookings and they are non-refundable and non-transferable. It is the responsibility of the lead name of the party booking to pay all deposits, further payments and any alterations to the booking. Any remaining balance not paid by date shown in the booking information will result in your booking being automatically cancelled.
• Substitution Policy: If you wish to cancel your booking or a member of your party is unable to attend you are welcome to reassign your place/ticket/booking to another individual but only if the following conditions are met: the substitutions can only be made by the lead Booker and the substitute is aware of these Terms and accepts them. No refunds will be offered or issued. At the Inn's discretion, a waiting list may be kept for sold out Events to assist Customers who can no longer attend.
• The Inn reserves the right to change the advertised artists without prior notice in the unfortunate circumstances of force majeure, ill health, or forces beyond our control.
• The Inn reserve the right to cancel or change the Event for any reason including but not limited to situations where the Event is under-subscribed, it becomes difficult for us to deliver the intended content, or for other reasons resulting from events, circumstances or causes beyond our reasonable control.
• Personal arrangements, including but not limited to, travel, accommodation and subsistence relating to the event are made entirely at the customer’s own risk and the Inn shall not be liable for any losses incurred from these arrangements.
• Restricted Views: If you make a booking/purchase for a restricted view area/table/seat, you will be informed of the restriction at the time of booking and your confirmation will state restricted view. A restricted view may be due to the position of the seats, or something may be in your line of sight. At seated events, other members of the audience may stand up during the performance which may block your view if you choose to remain seated or if they are taller than you. Other members of the audience in front may also be taller than you when everyone is seated which may cause a restricted review. Refunds and compensation will not be offered if your view is restricted in this way or if the booking was made for a restricted view area/table/area.
• If due to unsafe weather conditions an event/ride cannot go ahead, and alternative date will be offered. No refund or credit vouchers will be given.
• The Inn will not be responsible for any injury or loss, theft or damage of customer’s personal belongings, other than that caused as a result of negligence or other breach of statutory duty.

5.3 Private Functions

• Functions: Please note that on many evenings the hotel is host to weddings and functions, which may run until midnight at the latest.
• Private Functions & Private Hire of Spaces: A deposit will be required to reserve the space. All deposits are strictly non transferable or refundable - deposits will vary due to space, day and time.
• Final numbers and menu choices must be submitted 7 days prior. Full payment is due no less than 7 days prior. No refunds can be issued after this point.
• Minimum number will apply - if numbers reduce the minimum number of guests stipulated on booking will be be payable.
• Minimum spends may apply.

6. General Terms - Applicable to All Areas

6.1 Alcohol Policy

• Only alcohol purchased on the premises can be consumed in the licenced areas of premises, including bars, restaurant or events spaces.
• Any guests in breach of this will have any items confiscated, be removed from the venue and the event organiser will be fined.
• The Inn does not allow alcohol to be brought onto the premises and reserve the right to confiscate.

6.2 Damages & Unreasonable Behaviour

• Management reserve the right to refuse entry to the hotel and to charge the company, organiser or individual for any damages caused by unreasonable behaviour.
• Any damages to the room and the hotels fixtures, fitting and furnishings will be the responsibility of the Customer and will be charged accordingly.
• Deluxe Hot tub bedrooms will incur a minimum £100 charge if the Hot Tub rules are not adhered too.
• A minimum £100 deep cleaning charge may apply.
• Guests will be charged for replacing any items that are removed from the premises by them without consent.
• Rectifying damage caused by the deliberate, negligent or reckless act of the guest to the hotel's property or structure will be charged to the guest.
• Please note that confetti cannons and/or balloons are not permitted anywhere in the Inn including function spaces and accommodation areas. If this policy is breached additional charges will be incurred.
• Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest's credit / debit card, or send an invoice for the amount to the registered address.
• Additional guests exceeding the reservation occupancy will result in the forfeit the security deposit and and charged additional occupant fee.
• As there is a 'No Smoking Policy' throughout the hotel, if you have found to have been smoking in your room, there will be a £100 charge automatically added to your bill.

6.3 Pricing & Special Offers

• Pricing: All prices are subject to change without notice and are not guaranteed. The Inn reserves the right to make any corrections to prices quoted due to clerical errors or errors of omission.
• Special Offers: Any Special Offer, Promotional Offers, Deals & Discounts etc are offered at the discretion of the Hotel, and are subject to availability.
• The Hotel reserves the right to extend, hold, void, suspend, cancel, or amend or any part of any Special Offer, Promotional Offers, Deals & Discounts etc without prior notice or compensation.
• Special Offer, Promotional Offers, Deals & Discounts etc cannot be used in conjunction with others, are only available for new bookings and cannot be applied retrospectively.
• Restriction, limitations and exclusion will apply.

6.4 Maintenance & Function Information

• Functions: Please note that on many evenings the hotel is host to weddings and functions, which may run until midnight at the latest.
• Maintenance and improvements: As the business is open all year round, you may find that there is necessary maintenance taking place during your visit. We will endeavour to keep any noise and inconvenience to a minimum.

7. Terms and Conditions for the Supply of Goods Through a Website

7.1 Purchasing Agreement

• Your use of this website to purchase goods is governed by these terms and conditions as well as our privacy policy and website terms of use.
• By placing an order you agree to the terms and conditions set out below.
• Our goods are intended to be sold only within the UK. You may not purchase any of our goods from this website if you are under 18 years old and/ or you are accessing this website from outside the UK.

7.2 Contract Conclusion

• Legal Terms: It is your responsibility to read the legal terms on our website carefully and to raise any problems with us before you place your order. This includes these terms and conditions, our terms and use and our privacy policy.
• Information: Descriptions of our goods, current prices (including VAT) and delivery costs are as set out in our website. Information constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. We reserve the right to correct any errors in that information without liability to you.
• Selection: You can select any items you wish to purchase by clicking on the "add to basket" button. You can edit the contents of your basket and remove any input errors by removing items or changing quantities.
• Purchasing: Click on the "purchase online" button on the shopping basket screen to complete your order using our secure online purchasing facility. Alternatively, you can pay for your order over the phone.
• Order Acceptance: Acknowledgement of receipt is not our acceptance of your order. Only if and when you receive our acceptance by email will we have a binding contract between us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted.
• Contract Language: We can only conclude the contract with you in English. The contract consists of (1) these terms together with our terms of use and privacy policy, (2) your order and (3) our acceptance.

7.3 Cancellation and Returns (Consumer Rights)

• Cancellation Window: If you are a consumer, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods without reason or penalty.
• Notification: To cancel your contract you must notify us in writing by hand delivered notice; post; or email.
• Returns: If you have received the goods before you cancel your contract then you must return the goods in their original condition to us at our geographic address at your own cost and risk.
• Refunds: Any sum debited to us from your card will be re-credited to your account as soon as possible and in any event within 30 days of cancellation provided that the goods are returned by you and received by us in the condition they were in when delivered. Direct costs of recovering the goods will be deducted from the amount re-credited if not returned at your cost.

7.4 Our Liability to You

• Price: The prices payable for goods that you order as well as any applicable VAT and delivery charges are as set out in our website.
• Damaged Goods: If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. We will, at our option: (a) make good any shortage or non-delivery; or (b) replace or repair any goods that are damaged or defective; or (c) refund to you the whole or part of the amount paid.
• Our Rights to Cancel: We may cancel the contract between us if: the goods you have ordered are unavailable for any reason; we do not deliver to your area; or one or more of the goods was listed at an incorrect price due to error.
• Delivery: We will deliver the goods ordered by you to the address you give us within 30 days of your order. Time for delivery shall not be of the essence.
• Ownership and Risk: You will become the owner of the goods when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
• Limitations: To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss. We shall have no liability to you for any failure to deliver goods or for any delay caused by any event or circumstance beyond our reasonable control (e.g., strikes, flood, fire, explosion or accident).

8. Zero Tolerance Policy

8.1 Policy Overview

This policy applies to all members of the general public who contact the South Causey Inn via letter, email, telephone or in person.

8.2 Aggressive or Abusive Behaviour

• Any aggression or abuse directed towards our staff will not be tolerated.
• Definitions: Aggressive or abusive behaviour includes language (whether verbal or written) that may cause staff to feel afraid, threatened or abused and may include threats, personal verbal abuse, derogatory remarks and rudeness. We also consider inflammatory statements, remarks of a racial or discriminatory nature and unsubstantiated allegations, to be abusive behaviour.
• Swearing: The use of swear words in written or verbal communication will not be tolerated and these communications will not be responded to. Swearing at members of staff will not be tolerated.
• Management Action: Any member of staff who directly experiences aggressive or abusive behaviour has the authority to deal immediately with that behaviour in a manner they consider appropriate to the situation. Staff will end telephone calls immediately if they consider the caller aggressive, abusive or offensive. If behaviour persists in future correspondence, we will tell the person in writing that we will not permit any further contact from them.

8.3 Other Unreasonable Behaviour

Where a member of the public repeatedly phones, visits our site, raises the same issue repeatedly, or sends us large numbers of documents about which the relevance is not clear, we may decide to:

• Limit contact to telephone calls from the person at set times on set days;
• Restrict contact to a nominated member of staff who will deal with future calls or correspondence;
• See the person by appointment only;
• Restrict contact to written correspondence only;
• Refuse to deal with further correspondence and return any documents or, in extreme cases;
• Advise the person that further irrelevant documentation will be destroyed;
• Take any other action that we consider appropriate to the circumstances.

8.4 Unreasonable Demands and Contact

• Demands: A demand becomes unacceptable when it starts to, or when complying with the demand would, impact excessively on the work of our staff, or when dealing with the matter disadvantages other members of the public (e.g., repeatedly demanding responses within an unreasonable timescale).
• Contact Levels: The volume and duration of contact (e.g., a large number of calls or emails in one day) are considered unacceptable when it impacts our ability to deal with the matter or carry out tasks relating to other members of the public.
• Notification: We will always tell the person in writing the action we are taking and the reasons why.

9. General Facilities & Information

9.1 Lost Property

• The Inn accepts no responsibility for any items left at the Hotel. All found items are kept in storage within the Inn and will be stored for a period of 48 hours.
• Every possible attempt is made to identify the owner of the found property and make contact with that person in the interim.
• Property found and claimed can be posted for a set fee - currently £8.50 (non recorded standard item delivery - additional charges may apply for additional postal services, weights etc). If the item is to be collected it MUST be collected before the 48 hour period has elapsed (unless otherwise arranged).
• After the 48 hours storage period:
  • Passports and personal identification: reported to the relevant authority immediately and we are advised how to dispose of by the relevant authority.
  • Mobile telephones: the SIM card is destroyed and the telephone is donated for use in their mobile recycling scheme.
  • Keys: destroyed and securely disposed of.
  • Bank cards: reported to the relevant authority immediately and after the 48 hour period we are advised how to dispose of by the relevant authority.
  • Cash: donated to Local Charity.
  • Purse/Wallet: all personal information is destroyed and securely disposed of.
  • Medicine: securely stored for 48 hours then given to a pharmacy to dispose of safely.
  • After the 48 hour period all other unclaimed goods are disposed off.
  • Unclaimed perishable goods are disposed of at the close of day. (This includes any food receptacles).

9.2 Parking & Internet

• Car parking: Car parking is free of charge. However, cars are left at the owner’s/customer’s own risk. South Causey Inn does not accept responsibility for loss or damage. Parking is on a first come first served basis.
• Internet facilities: Internet facilities are provided by third party providers. The Customer acknowledges that there may be disruption to the connection without prior notice and the South Causey Inn shall not be liable whatsoever for such disruption. The Customer further undertakes not to use the facility for any fraudulent purpose or in connection with any criminal offence and in contravention of any license and will indemnify South Causey Inn against any claim.

9.3 Call Recording

• Calls are recorded for training and monitoring purposes.

10. Legal Provisions & Government Guidelines

10.1 Changes in Government Guidelines

• Please note that if we can not honour a booking as a result of a change in government guidelines, we will convert any monies paid to a South Causey Inn monetary voucher.
• The hotel reserves the right to charge for the isolation period at the onset.
• We ask that you follow the current government guidelines regarding social distancing, meeting with members of other households and maximum number of people meeting together.
• We ask all guest to practice good hygiene whilst at the Inn.
• All of this information is based on current government guidelines, and is subject to change.

10.2 Legal General Provisions

• Invalidity: If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
• Third party rights: A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
• Entire agreement: These terms and conditions together with our terms of use and privacy policy, your order and our acceptance set out the whole of our agreement relating to the supply of the goods to you by us. No sales person variation is authorized.
• Governing law: The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us.
• Pricing General: All the prices shown are applicable at the time of booking and are not valid in conjunction with any other offer. VAT is included in the displayed rate, unless otherwise stated.
• Multiple Night Stays: If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
• Settlement of Extras: Any extras/charges/additional charges incurred during your stay must be settled in full before departure. The card on file will be charged, but in the event of the Hotel been unable to claim any payment due an alternative method will be required.

10.3 Changes to Service

• Please note South Causey Inn may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made.
• South Causey Inn retains the right to terminate or change the service for any reason at any time without notice.
• South Causey Inn retains the right to modify the legal terms and fee policy at any time without notice.
• South Causey Inn retains the right to refuse service to anyone at any time and to terminate accounts if in breach of the legal terms.

INTRODUCTION

Please note that all weddings and civil partnerships that we accept are subject to these Conditions and all services that we deliver are provided subject to these Conditions. We hope that you will take the time to read them through carefully.

If there is anything that concerns you or that you do not understand, please raise the issue with us BEFORE you sign the Contract. If you are worried about something, we may be able to reassure you to accommodate your concerns.

It is important that you understand what you are agreeing to especially in relation to the cancellation and liability provisions. The Hotel recommend that couples obtain appropriate wedding insurance, including public liability cover, prior to booking their Event. This is to protect themselves against accidents, ill health and other unforeseen circumstances including but not limited to the failure of suppliers, cancellations, accidental damage to the contents of The Hotel, or any property not belonging to the bridal party or guests which is proven to have been damaged by the wedding attendees, bodily injuries as a result of the bridal party’s mismanagement and negligence of the event.

Once you have paid the Deposit (as defined below), there will be a legally enforceable agreement between us and any amendments can only be made as set out in these Conditions.

1. DEFINITIONS

“Basic Package Price”: the cost set out overleaf in the wedding contract details;

“Business Day”: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

"Client": the person(s) named on the Contract;

"Conditions": the terms and conditions set out below;

"Contract": the wedding contract details set out overleaf and these Conditions;

“Deposit”: the non-refundable and non-transferable fee set out overleaf that the Client will need to pay to the Hotel upon entering into the Contract to secure the booking.

"Event": the wedding, banquet or other function named in the Contract for which the booking has been made by the Client;

"Facilities": the provision of function room hire, suites and/or supply of food and beverages and other facilities or services provided by the Hotel for the Client;

“Final Total Payable”: the remaining balance to be paid by the Client as calculated by the Hotel following receipt of final details as to number of guests, timing of the Event, menus, dietary requirements and (if appropriate) the number of bedrooms/suites required.

"Hotel": the South Causey Inn (Company number: 5295664) whose registered office is South Causey Inn, Beamish Burn Road, Stanley, County Durham. DH9 OLS;

“Invoice”: any invoice sent by the Hotel in relation to the Event.

“Pre-Event Services”: the services that we will provide to you prior to the date of the Event.

“Services”: the Pre-Event Services and the Event.

"Venue”: the South Causey Inn, Beamish Burn Road, Stanley, County Durham. DH9 OLS at which the Event is to take place.

1. CONTRACT

• The Contract shall govern the contractual relationship between the Hotel and the Client in relation to the Client's booking of the Hotel's Facilities for the purposes of the Services.
• In the case of any inconsistency with any order, letter, or form or contract details sent by the Client to the Hotel or any other communication between the Client and the Hotel, the provisions of these Conditions shall prevail unless expressly varied in writing by the Hotel.

1. BOOKINGS

• A provisional booking will be held for a period of two Business Days without obligation. Thereafter, a date is not secure until the Deposit has been paid and a letter or email confirming the Deposit has been received is sent by the Hotel to the Client. Should the Event be less than three months hence then no provisional bookings will be accepted. Payment of the Deposit and the acceptance by the Hotel will constitute a formal Contract and acceptance of these Conditions.
• If only one person pays the Deposit, that person confirms that s/he has the authority to make the booking on behalf of both persons intending to be married or enter into a civil partnership. The Hotel's Contract will therefore be with both such persons.

1. PAYMENT

• The Client will be liable to pay all the charges incurred by or on behalf of, or at the request of the Client, their agents or employees for any Facilities provided by the Hotel.
• The Client will be sent an Invoice for the payment of the Contract at the following stages:
• On booking, the Deposit;
• We appreciate that, on occasions, someone else (such as a parent) may wish to make payments due to the Hotel on behalf of the Client. We are happy to accept such payments but please note that, unless the Hotel agrees otherwise with the Client in writing, the Client is legally responsible for any payments due to the Hotel.
• Not less that 6 weeks before the date of the Event the Client will meet with a representative of employee of the Hotel for the final consultation. This will include final details as to number of guests, timing of the Event, menus and dietary requirements. This final consultation shall determine the Services that the Hotel shall provide to the Client for the Event and the Final Total Payable to the Hotel.
• If the Client needs to increase his/her final guests or change any arrangements or timings at any time up to and including three weeks prior to the Event, such amendments will be chargeable and additional fees will be payable. The Hotel will issue an Invoice for such additional amount.
• Please note that your guest numbers cannot decrease after three weeks prior to your arrival date.
• All charges payable by the Client as set out in Clause 2, 4.7, 5.6, 5.7 or 8.2 shall be due by the due date on the Invoice.
• Without prejudice to any other rights, the Hotel reserves the right to charge interest on overdue account (both before and after judgment) at 4% per annum above the base rate of Royal Bank of Scotland Plc from time to time.
• The Hotel reserves the right to increase its rates to take into account any increases in taxes or government or legal charges imposed which are outside the control of the Hotel. Any increases after the date of booking will be notified to the Client in writing and will be payable by the Client in substitution for the amounts originally notified to the Client by the Hotel and the Client agrees that this will constitute a variation of the terms of the Contract accordingly.
• All prices quoted are inclusive of VAT unless otherwise stated. However, if the rate of VAT increases between the date of the Contract and the date of the Event, the Hotel will adjust the VAT to be paid (and hence the adjust overall price of the Event).
• Estimates only can be given for an Event booked for more than 12 months in advance.
• Payment can be made by debit card, cash, BACS (30-93-55 74972868) or cheque payable to "South Causey Inn". We cannot accept payment on credit card.

1. OBLIGATION'S OF THE CLIENT

• The Client and persons attending the Event shall:
• comply with, and use best efforts to ensure that the guests attending the Event comply with, all reasonable instructions given by the Hotel intended to ensure the safety of the property and/or the people at the Venue;
• not carry out any electrical or other work at the Venue, including amplification and lighting, without the Hotel's prior written consent. The Hotel reserves the right to refuse connection of water, electricity or gas to the Client's equipment if such equipment is considered by the Hotel unsafe or a hazard;
• not bring dangerous or hazardous items into the Venue and remove such items promptly when requested to do so by a member of the Hotel or any other authorised person;
• not bring into the Venue or consume any food, wines, spirits or beers at the Venue not supplied by the Hotel or its authorised caterers, without the Hotel's prior written consent; and,
• not act in an improper or disorderly manner, leave promptly at the appropriate time and comply with any requests by the Hotel or its employees.
• The Venue is a non-smoking building. Smoking is permitted in designated smoking areas outside of the building. Smoking outside of these areas will result in additional charges.
• Please note that the Hotel operates a zero tolerance policy on drugs and any illegal substance. If any guest is found to be under the influence, they will be removed from the Venue with immediate effect and the police notified.
• The Hotel reserves the right to refuse the sale, service or supply of alcohol to anybody exhibiting drunken or disorderly behaviour and to remove them from the Venue.
• Any person in breach of the conditions in this clause 5 may be refused admission to or removed from the Venue.
• Any alcoholic beverages which are found during the Event or after to have been consumed and not purchased at the Venue will incur a charge calculated by the Hotel at the then current bar price of the Hotel and an Invoice will be sent to the Client for such additional beverages consumed.
• All breakages and damages must be reported to the Hotel as soon as practically possible. The Hotel may raise an Invoice to the Client to cover:
• Any damage or breakage to the Venue or its contents;
• Any breakage or damage to, or failure to return, hired goods; and
• Any additional cleaning services that may be required to restore the Venue back to its original condition.

1. PRE-EVENT SERVICES

• The Basic Package Price payable for the Services includes the following Pre-Event Services provided by the Hotel to the Client in the period from the date of your booking to the date of the Event:
• Booking consultation when you book an Event with us (£250);
• Communication and administration services throughout the period between the date of your booking and the date of the Event (£250);

6.2 Pre- Event services are payable as referenced in clause 9 (CANCELLATION FOR EVENTS BEYOND OUR REASONABLE CONTROL) or;

6.3 Repeat or additional Pre-Event services on top of those stated in 6.1.

YOUR ATTENTION IS DRAWN TO THIS CLAUSE 7 IN PARTICULAR

1. CANCELLATION BY THE CLIENT

• If the Client needs to cancel the Booking, the Client must contact the Hotel as soon as possible and send written confirmation of this wish to cancel to the Hotel. The Event will be cancelled upon receipt by the Hotel of the Client's written confirmation. The Client should obtain insurance to cover against the potential cost of cancellation of the booking.
• If the Client cancels the booking or is in breach of the Clause 7.1 the Hotel reserves the right to impose the following cancellation charges which are accepted by the Client as a genuine pre-estimate of loss:

Cancellation Date
Over 12 months prior to the Event
Less than 6 weeks prior to the date of the Event to the date of the Event
Cancellation Fee
he Deposit paid as set out in Clause 3.1
he Deposit plus the balance remaining of the Final Total Payable

• The Hotel may at its absolute discretion make efforts to mitigate any losses incurred as a result of the cancellation by advertising the availability of the Venue on the scheduled date of the Event. Part or all of the savings which the Hotel has been able to make through another client's use of the Venue on the scheduled date may be applied to vary the cancellation fee at the Hotel’s absolute discretion. The Hotel will notify the Client if any payments already paid to the Hotel will be refunded.

YOUR ATTENTION IS DRAWN TO THIS CLAUSE 8 IN PARTICULAR

1. CANCELLATION BY THE HOTEL

• The Hotel reserves the right to cancel the Event without liability to the Client and without any obligation to refund the payments paid in accordance with Clause 4 where:
• the Client is more than 21 days in arrears of payment to the Hotel;
• the Event might, in the Hotel's opinion, prejudice its reputation; or
• the Client becomes bankrupt or makes any voluntary arrangement with its creditors or becomes subject to an administration order or an encumbrance takes possession of, or a receiver is appointed to any of the Client's property or assets.
• If the Hotel cancels the Event further to Clause 1, the Client must pay any losses and costs the Hotel suffers because of the cancellation which are reasonably foreseeable to both the Client and the Hotel when the Contract was entered into. Depending on when we cancel, the losses and costs you must pay will be determined by reference to the cancellation fees set out in Clause 7.2. The Hotel will confirm these losses and costs to the Client in writing and the client will make payment in accordance with Clause 4.9

YOUR ATTENTION IS DRAWN TO THIS CLAUSE 9 IN PARTICULAR

1. CANCELLATION FOR EVENTS BEYOND OUR REASONABLE CONTROL

• The Hotel does not expect to have to alter or cancel the Event and will use its reasonable commercial efforts to ensure that this does not occur. However, sometimes a situation will arise where the Hotel will need to make a cancellation due to events which are beyond our reasonable control.
• Events which are beyond our reasonable control include (but without limitation) an act of God, explosion, flood, tempest, fire or accident, war or threat of war, national emergency, acts of terrorism, sabotage, insurrection or civil disturbance, epidemic or pandemic or other public health issue, acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary, regional or local authority, strikes, lock-out or other industrial actions or trade disputes (whether involving our employees or employees of a third party), unavailability or shortages of goods, materials, fuel, part-machinery, or transportation, power failure or breakdown in machinery, default of third party suppliers or subcontractors.
• If the Hotel cancels the event further to Clause 1, the Hotel will make reasonable attempts to offer an alternative venue. If this is not possible, the Hotel will make reasonable attempts to offer an alternative date for the Event. If this is not possible, the Hotel’s liability to the Client shall be limited to the amounts already paid by the Client at the time of cancellation less the cost of the Pre Event Services received by the Client prior to or on the date of cancellation and if on the Infinity Package, the cost of any additional services rendered prior to or on the date of cancellation.
• The Hotel will not be liable for any costs, charges or losses sustained or incurred by the Client other than those set out in Clause 9.3 arising directly from an alteration or cancellation of the Event by the Hotel in line with this Clause 9.

1. CHANGES IN FACILITIES

• The Hotel reserves the right to change the assigned room(s) for one(s) of equal suitability without affecting the Contract price.
• The Hotel reserves the right to make changes to the interior and/or exterior of the Venue between the date of the Contract and the date of the Event.
• The Hotel will use all reasonable endeavours to ensure that no components of the Event have to be altered. However, the Hotel reserves the right to make changes to certain components if this is necessary to comply with safety requirements or other changes in law or relevant codes of practice, or to make other minor changes which the Hotel reasonably believes will not be to the detriment of the Client’s overall experience.

YOUR ATTENTION IS DRAWN TO THIS CLAUSE 11 IN PARTICULAR

1. LIABILITY

• The Client shall be liable for any damage or loss and costs or expenses arising thereby suffered by the Hotel as a result of the Event and shall pay to the Hotel in accordance with Clause 4.9, the amount required to make good or remedy such damages including compensation for loss of business whilst such damage is being repaired.
• The Hotel shall not be liable for loss or damage suffered by any person arising from the equipment, plant, machinery or other items brought on or into the Venue by the Client or a sub-contractor working on the Client's behalf and/or any attendees at the Event and the Client shall reimburse the Hotel for any loss suffered.
• Subject to clause 11.4 the Hotel’s total liability to the Client for any loss suffered will be limited to the total amount payable to the Hotel by the Client in accordance with Clause 4.2. The Hotel will not be liable for any losses that were not reasonably foreseeable to both the Hotel and the Client when the Contract was entered into or for any losses that were not caused by any breach of contract or breach of statutory duty or negligence on the part of the Hotel.
• Nothing in these Conditions excludes or limits in any way the Hotel’s liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for the Hotel to exclude or limit (or attempt to exclude or limit) liability.
• The Hotel makes no representations and gives no warranties, statutory, implied or other as to the Facilities or as to their suitability for any particular or general purpose.
• Where the Facilities are to be provided in whole or in part by a person other than the Hotel, the Hotel gives no warranty or guarantee as to their quality, fitness for purpose, reliability or otherwise.

1. ADVERTISING

• If the general public are to be admitted to the Event the Client shall not use the Hotel's name or trademark(s) without prior written consent of the Hotel and must show all tickets, posters and advertising material for prior written consent of the Hotel.

1. DIETARY REQUIREMENTS AND ALLERGENS

• It is your responsibility to notify us of any dietary requirements of you or your guests when confirming your menu choices. We are able to cater for those dietary requirements notified to us in advance only and, if this isn’t done, no alternative dish will be available on the day.
• Please note that food at is prepared in a kitchen which handles all allergens. We cannot guarantee that our food is free from trace elements of any allergen. The Hotel does not assume any liability for adverse reactions to foods consumed, or to items one may come into contact with, while eating at the Venue.

1. ALCOHOLIC CONSUMPTION

• Any alcohol either given as gifts or received as gift may not be consumed on the premises. Any guests found to be consuming any drink that has not been purchased at the Venue can be asked to leave, the product may be confiscated and a charge may occur as set out in Clause 5.6.

1. CLOSING TIMES

• Please note last orders will be called at 11:45pm and all bars will close at 12 midnight for residents and non-residents, where applicable.

1. CONFETTI CANNONs and SNOW MACHINES

• Please note that confetti cannons are not allowed to be used outside the Venue or on our surrounding ground without the express written permission of the Hotel and a £100 cleaning charge will be added to the Final Total Payable for use of this.
• Snow machines that use only water and no chemicals may be used at the express written permission of the Hotel and a £100 cleaning charge will be added to the Final Total Payable for use of this.

1. FIRE WORKS

• The Hotel must be made aware of any Firework displays and the company (“the Firework Company”) the Client has booked these with at the final consultation meeting to allow the Hotel to make the local residents aware that there will be fireworks.
• The Firework Company must have a fully licensed operator with comprehensive liability insurance, a copy of which must be provided to the Hotel at the final consultation meeting.
• The Firework Company must be aware that the Hotel can only accept low noise or silent fireworks. If these fireworks are not low noise the Hotel may shut down the fireworks display at the Event.
• Firework displays must finish no later than 8 pm from October - April. Firework displays must finish no later than 9.30pm from May - September.
• Firework displays can only take place on Friday and Saturday evenings.
• The Hotel shall not be liable for loss or damage suffered by any person arising from the firework display.

1. CHINESE LANTERNS

• Chinese lanterns (and similar) are not permitted to be launched as the debris impacts on our local residents and farmland. It also causes harm to local livestock. This ruling is in line with recommendations from the Country Land Association.

1. WEDDING CARDS

• Wedding Cards are solely the responsibility of the Client or the person they have designated to look after them.
• The Hotel will not accept any responsibility for the loss of or damage to any cards or gifts.

1. suppliers

• External companies must sign an external supplier's form before delivering anything to the Venue. It is the Client’s responsibility that companies are informed of this and that the form is signed.
• If the Client does engage third party suppliers, the Hotel accepts no responsibility for their performance of services and the Client should take up any complaints with them directly. The Client is also responsible for paying their charges directly.
• External companies can access the function suite from 9am on the day of the wedding and all belongings of the company must be picked up by 7.30am the day after the wedding.
• The Hotel does not accept any responsibility for loss or breakages to external supplies or the Client’s own wedding items.
• If the Client hires a band and/or musician to perform at the Event, these suppliers must have public liability insurance and PAT tested equipment (if applicable). The Hotel will request to see this documentation approximately four weeks before the Event, and it will be the Client's sole responsibility to obtain and forward this documentation to the Hotel.
• The third party suppliers must abide by our noise levels limitation.
• The Hotel accepts no liability for any goods left on the premises before, during or after the Event. The Hotel asks that a list of all items brought to decorate the Event is given to the Hotel at the final consultation meeting. When collecting the items the following day the Client must check that all items are accounted for before leaving.
• All items belonging to the bridal party must be collected within 48 hours. Without prior arrangement they will be disposed of after this time.
• At the discretion of the Hotel and prior arrangement - the Hotel may store items after this 48 hour period and impose a storage fee.

1. lost property

• The Hotel accepts no responsibility for any items left at the Hotel.
• The following actions will be taken when a report of lost or found property is made:
• All found items are kept in storage within the Venue and will be stored for a period of 48 hours
• Every possible attempt is made to identify the owner of the found property and make contact with that person in the interim.
• Property found and claimed can be posted for a set fee - currently £8.50 (nonrecorded standard item delivery - additional charges may apply for additional postal services, weights etc). If the item is to be collected it MUST be collected before the 48 hour period has elapsed (unless otherwise arranged - Additional storage fees will be applicable)
• After the 48 hours storage period:
• Passports and personal identification - reported to the relevant authority immediately and we are advised how to dispose of by the relevant authority;
• Mobile telephones - the SIM card is destroyed and the telephone is donated to for use in their mobile recycling scheme. Once the telephone has been donated, the deletion of any information stored directly on it is their responsibility;
• Keys - destroyed and securely disposed of;
• Bank cards - reported to the relevant authority immediately and after the 48 hour period we are advised how to dispose of by the relevant authority;
• Cash - donated to a local charity;
• Purse/Wallet - all personal information is destroyed and securely disposed of. Then it is dealt with as a general item;
• Medicine - securely stored for 48 hours then given to a pharmacy to dispose of safely;
• all other unclaimed goods are disposed off.
• Unclaimed perishable goods are disposed of at the close of day. (This includes any food receptacles).

1. BEDROOMS

• Room bookings are on a first come first served basis and the Hotel advises that the wedding party books a room in advance to avoid disappointment.
• A non-refundable and non-transferable deposit per room is required to secure guests bedrooms. For any bedrooms reserved by the Client and not cancelled prior to the date of the Event, the Client will be liable to pay a cancellation charge equivalent to the full amount of the stay.

1. DATA PROTECTION

27.1 The Hotel has taken steps to demonstrate its compliance under the Data Protection Act 2018 and the General Data Protection Regulation (EU 2016/679) (the GDPR). The Client accepts that when he/she supplies Personal Data (as defined in the GDPR) to the Hotel, that the Hotel will be the data controller.

• The Hotel has in place appropriate technical and organisational measures to safeguard the protection of the Client's Personal Data at all times.
• Any Personal Data processed by the Hotel on the Client's behalf shall be processed on the legal basis of the performance of a contract between the Hotel and the Client.
• Please visit our Privacy Notice to learn more about how we handle Personal Data.

1. ASSIGNMENT

• The Hotel shall be entitled to transfer or assign all or any of its right under the Contract and to perform any of its obligations through nominated sub-contractors
• The Client is not entitled to transfer or assign the Contract.

1. EVENTS BEYOND OUR REASONAble control

• The Hotel shall not be liable to the Client or deemed to be in breach of the Contract by reason of any delay in performing or failure to perform the obligations of the Hotel in accordance with the Conditions if the delay or failure was due to an event beyond the Hotel’s reasonable control as referred to in Clause 9.

1. WAIVER

• No failure or delay by the Hotel in exercising any of its rights under these Conditions shall be deemed to be a waiver of that right and no waiver by the Hotel or any breach of the Conditions by the Client shall be considered as a waiver of any other breach or default or any subsequent breach or default.

1. SEVERABILITY

• If in any provision of this Contract shall be held to be invalid, unenforceable or shall not apply to the Contract then the remaining provisions shall continue in full force and effect.

1. GOVERNING LAW AND JURISDICTION

• The Contract shall be governed by the laws of England and the Customer agrees to submit to the non-exclusion jurisdiction of the English Courts.

1. THIRD PARTY RIGHTS

• Unless specifically stated below no-one except the Hotel or the Client shall have any rights under the Contract by virtue of the Contract (Rights or Third Parties) Act 1999 or otherwise.

INTRODUCTION

Please note that all weddings and civil partnerships that we accept are subject to these Conditions and all services that we deliver are provided subject to these Conditions. We hope that you will take the time to read them through carefully.

If there is anything that concerns you or that you do not understand, please raise the issue with us BEFORE you sign the Contract. If you are worried about something, we may be able to reassure you to accommodate your concerns.

It is important that you understand what you are agreeing to especially in relation to the cancellation and liability provisions. The Hotel recommend that couples obtain appropriate wedding insurance, including public liability cover, prior to booking their Event. This is to protect themselves against accidents, ill health and other unforeseen circumstances including but not limited to the failure of suppliers, cancellations, accidental damage to the contents of The Hotel, or any property not belonging to the bridal party or guests which is proven to have been damaged by the wedding attendees, bodily injuries as a result of the bridal party's mismanagement and negligence of the event.

Once you have paid the Deposit (as defined below), there will be a legally enforceable agreement between us and any amendments can only be made as set out in these Conditions.

1. DEFINITIONS

"Basic Package Price": the cost set out overleaf in the wedding contract details.
"Business Day": a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
"Client”: the person(s) named on the Contract.
"Conditions”: the terms and conditions set out below;
"Contract”: the wedding contract details set out overleaf and these Conditions;
"Deposit”: the non-refundable and non-transferable fee set out overleaf that the Client will need to pay to the Hotel upon entering into the Contract to secure the booking.
"Event”: the wedding, banquet or other function named in the Contract for which the booking has been made by the Client;
"Facilities”: the provision of function room hire, suites and/or supply of food and beverages and other facilities or services provided by the Hotel for the Client;
"Final Total Payable": the remaining balance to be paid by the Client as calculated by the Hotel following receipt of final details as to number of guests, timing of the Event, menus, dietary requirements and (if appropriate) the number of bedrooms/suites required.
"Hotel”: the South Causey Inn (Company number: 5295664) whose registered office is South Causey Inn, Beamish Burn Road, Stanley, County Durham. DH9 OLS;
"Invoice”: any invoice sent by the Hotel in relation to the Event.
"Pre-Event Services": the services that we will provide to you prior to the date of the Event.
"Services”: the Pre-Event Services and the Event.
"Venue”: the South Causey Inn, Beamish Burn Road, Stanley, County Durham. DH9 OLS at which the Event is to take place.

1. CONTRACT

2.1 The Contract shall govern the contractual relationship between the Hotel and the Client in relation to the Client's booking of the Hotel's Facilities for the purposes of the Services.
2.2 In the case of any inconsistency with any order, letter, or form or contract details sent by the Client to the Hotel or any other communication between the Client and the Hotel, the provisions of these Conditions shall prevail unless expressly varied in writing by the Hotel.

1. BOOKINGS

3.1 A provisional booking will be held for a period of two Business Days without obligation. Thereafter, a date is not secure until the Deposit has been paid and a letter or email confirming the Deposit has been received is sent by the Hotel to the Client. Should the Event be less than three months hence then no provisional bookings will be accepted. Payment of the Deposit and the acceptance by the Hotel will constitute a formal Contract and acceptance of these Conditions.
3.2 If only one person pays the Deposit, that person confirms that s/he has the authority to make the booking on behalf of both persons intending to be married or enter into a civil partnership. The Hotel's Contract will therefore be with both such persons.

1. PAYMENT

4.1 The Client will be liable to pay all the charges incurred by or on behalf of, or at the request of the Client, their agents or employees for any Facilities provided by the Hotel.
4.2 The Client will be sent an Invoice for the payment of the Contract at the following stages:
4.2.1 On booking, the Deposit; plus farmhouse bedroom deposit for farmhouse bookings.
4.2.2 twelve months prior to the event, 25% of the Basic Package Price;
4.2.3 six months prior to the event, a further 25% of the Basic Package Price; plus farmhouse bedrooms remaining balance for farmhouse bookings and,
4.2.4 within 7 days of the 6 week consultation (but in any event not less than 6 weeks before the date of the Event), the Final Total Payable.

4.3 We appreciate that, on occasions, someone else (such as a parent) may wish to make payments due to the Hotel on behalf of the Client. We are happy to accept such payments but please note that, unless the Hotel agrees otherwise with the Client in writing, the Client is legally responsible for any payments due to the Hotel.
4.4 Not less than 6 weeks before the date of the Event the Client will meet with a representative of employee of the Hotel for the final consultation. This will include final details as to number of guests, timing of the Event, menus and dietary requirements. This final consultation shall determine the Services that the Hotel shall provide to the Client for the Event and the Final Total Payable to the Hotel.
4.5 There is no reduction to the Basic Package Price, if the number of guests is less than those stated.
4.6 All additional guest over the numbers set out in the Basic Package Price must be catered for.
4.7 If the Client needs to increase his/her final guests or change any arrangements or timings at any time up to and including three weeks prior to the Event, such amendments will be chargeable and additional fees will be payable. The Hotel will issue an Invoice for such additional amount.
4.8 Please note that your guest numbers cannot decrease after three weeks prior to your arrival date.
4.9 All charges payable by the Client as set out in Clause 4.2, 4.7, 5.6,5.7 or 8.2 shall be due by the due date on the Invoice.
4.10 Without prejudice to any other rights, the Hotel reserves the right to charge interest on overdue account (both before and after judgment) at 4%per annum above the base rate of Royal Bank of Scotland Plc from time to time.
4.11 The Hotel reserves the right to increase its rates to take into account any increases in taxes or government or legal charges imposed which are outside the control of the Hotel. Any increases after the date of booking will be notified to the Client in writing and will be payable by the Client in substitution for the amounts originally notified to the Client by the Hotel and the Client agrees that this will constitute a variation of the terms of the Contract accordingly.
4.12 All prices quoted are inclusive of VAT unless otherwise stated. However, if the rate of VAT increases between the date of the Contract and the date of the Event, the Hotel will adjust the VAT to be paid (and hence the adjust overall price of the Event).
4.13 Estimates only can be given for an Event booked for more than 12 months in advance.
4.14 Payment can be made by debit card, cash, BACS (30-93-55 74972868) or cheque payable to "South Causey Inn". We cannot accept payment on credit card.

5. OBLIGATIONS OF THE CLIENT
5.1 The Client and persons attending the Event shall:
5.1.1 comply with and use best efforts to ensure that the guests attending the Event comply with, all reasonable instructions given by the Hotel intended to ensure the safety of the property and/or the people at the Venue;
5.1.2 not carry out any electrical or other work at the Venue, including amplification and lighting, without the Hotel's prior written consent. The Hotel reserves the right to refuse connection of water, electricity or gas to the Client's equipment if such equipment is considered by the Hotel unsafe or a hazard;
5.1.3 not bring dangerous or hazardous items into the Venue and remove such items promptly when requested to do so by a member of the Hotel or any other authorised person;
5.1.4 not bring into the Venue or consume any food, wines, spirits or beers at the Venue not supplied by the Hotel or its authorised caterers, without the Hotel's prior written consent; and,
5.1.5 not act in an improper or disorderly manner, leave promptly at the appropriate time and comply with any requests by the Hotel or its employees.
5.2 The Venue is a non-smoking building. Smoking is permitted in designated smoking areas outside of the building. Smoking outside of these areas will result in additional charges.
5.3 Please note that the Hotel operates a zero-tolerance policy on drugs and any illegal substance. If any guest is found to be under the influence, they will be removed from the Venue with immediate effect and the police notified.
5.4 The Hotel reserves the right to refuse the sale, service or supply of alcohol to anybody exhibiting drunken or disorderly behaviour and to remove them from the Venue.
5.5 Any person in breach of the conditions in this clause 5 may be refused admission to or removed from the Venue.
5.6 Any alcoholic beverages which are found during the Event or after to have been consumed and not purchased at the Venue will incur a charge calculated by the Hotel at the then current bar price of the Hotel and an Invoice will be sent to the Client for such additional beverages consumed.
5.7 All breakages and damages must be reported to the Hotel as soon as practically possible. The Hotel may raise an Invoice to the Client to cover:
5.7.1 Any damage or breakage to the Venue or its contents;
5.7.2 Any breakage or damage to, or failure to return, hired goods; and
5.7.3 Any additional cleaning services that may be required to restore the Venue back to its original condition.

1. PRE-EVENT SERVICES

6.1 The Basic Package Price payable for the Services includes the following Pre-Event Services provided by the Hotel to the Client in the period from the date of your booking to the date of the Event:
6.1.1 Booking consultation when you book an Event with us (£500);
6.1.2 Consultation 12 months before the Event (£100);
6.1.3 Further consultation 6 months before the Event (£150);
6.1.4 Venue dressing consultation (£50);
6.1.5 Final consultation not less than 6 weeks before the Event (£200);

6.1.6 The costs above plus any additional services rendered included in the Basic Package Price or at the Client’s request and agreed upon by the Hotel and Client;
6.1. 7Communication and administration services throughout the period between the date of your booking and the date of the Event (incorporated into the costs above).

6.2 Pre- Event services are payable as referenced in clause 9 (CANCELLATION FOR EVENTS BEYOND OUR

REASONABLE CONTROL) or;

6.3 Repeat or additional Pre-Event services on top of those stated in 6.1.

YOUR ATTENTION IS DRAWN TO THIS CLAUSE 7 IN PARTICULAR

1. CANCELLATION BY THE CLIENT

7.1 If the Client needs to cancel the Booking, the Client must contact the Hotel as soon as possible and send written confirmation of this wish to cancel to the Hotel. The Event will be cancelled upon receipt by the Hotel of the Client’s written confirmation. The Client should obtain insurance to cover against the potential cost of cancellation of the booking.
7.2 If the Client cancels the booking or is in breach of the Clause 7.1 the Hotel reserves the right to impose the following cancellation charges which are accepted by the Client as a genuine pre-estimate of loss:

Cancellation Date Cancellation Fee
Over 12 months prior to the Event the Deposit paid as set out in Clause 3.1
Between12 months and 6 months prior to date of the Event The Deposit plus 25% of Basic Package Price
Between 6 months to 6 weeks prior to the date of the Event The Deposit plus 50% of Basic Package Price
Less than 6 weeks prior to the date of the Event to the date of the Event The Deposit plus the balance remaining of the Final Total Payable
7.3 The Hotel may at its absolute discretion make efforts to mitigate any losses incurred as a result of the cancellation by advertising the availability of the Venue on the scheduled date of the Event. Part or all of the savings which the Hotel has been able to make through another client's use of the Venue on the scheduled date may be applied to vary the cancellation fee at the Hotel’s absolute discretion. The Hotel will notify the Client if any payments already paid to the Hotel will be refunded.

YOUR ATTENTION IS DRAWN TO THIS CLAUSE 8 IN PARTICULAR

1. CANCELLATION BY THE HOTEL

8.1 The Hotel reserves the right to cancel the Event without liability to the Client and without any obligation to refund the payments paid in accordance with Clause 4 where:
8.1.1 the Client is more than 21 days in arrears of payment to the Hotel;
8.1.2 the Event might, in the Hotel's opinion, prejudice its reputation; or
8.1.3 the Client becomes bankrupt or makes any voluntary arrangement with its creditors or becomes subject to an administration order or an encumbrance takes possession of, or a receiver is appointed to any of the Client's property or assets.
8.2 If the Hotel cancels the Event further to Clause 8.1, the Client must pay any losses and costs the Hotel suffers because of the cancellation which are reasonably foreseeable to both the Client and the Hotel when the Contract was entered into. Depending on when we cancel, the losses and costs you must pay will be determined by reference to the cancellation fees set out in Clause 7.2. The Hotel will confirm these losses and costs to the Client in writing and the client will make payment in accordance with Clause 4.9

YOUR ATTENTION IS DRAWN TO THIS CLAUSE 9 IN PARTICULAR

1. CANCELLATION FOR EVENTS BEYOND OUR REASONABLE CONTROL

9.1 The Hotel does not expect to have to alter or cancel the Event and will use its reasonable commercial efforts to ensure that this does not occur. However, sometimes a situation will arise where the Hotel will need to make a cancellation due to events which are beyond our reasonable control.
9.2 Events which are beyond our reasonable control include (but without limitation) an act of God, explosion, flood, tempest, fire or accident, war or threat of war, national emergency, acts of terrorism, sabotage, insurrection or civil disturbance, epidemic or pandemic or other public health issue, acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary, regional or local authority, strikes, lock-out or other industrial actions or trade disputes (whether involving our employees or employees of a third party), unavailability or shortages of goods, materials, fuel, part-machinery, or transportation, power failure or breakdown in machinery, default of third party suppliers or subcontractors.
9.3 If the Hotel cancels the event further to Clause 9.1, the Hotel will make reasonable attempts to offer an alternative venue. If this is not possible, the Hotel will make reasonable attempts to offer an alternative date for the Event. If this is not possible, the Hotel's liability to the Client shall be limited to the amounts already paid by the Client at the time of cancellation less the cost of the Pre-Event Services received by the Client prior to or on the date of cancellation and the cost of any additional services rendered prior to or on the date of cancellation.
9.4 The Hotel will not be liable for any costs, charges or losses sustained or incurred by the Client other than those set out in Clause 9.3 arising directly from an alteration or cancellation of the Event by the Hotel in line with this Clause 9.

1. CHANGES IN FACILITIES

10.1 The Hotel reserves the right to change the assigned room(s) for one(s) of equal suitability without affecting the Contract price.
10.2 The Hotel reserves the right to make changes to the interior and/exterior of the Venue between the date of the Contract and the date of the Event.
10.3 The Hotel will use all reasonable endeavours to ensure that no components of the Event have to be altered. However, the Hotel reserves the right to make changes to certain components if this is necessary to comply with safety requirements or other changes in law or relevant codes of practice, or to make other minor changes which the Hotel reasonably believes will not be to the detriment of the Client's overall experience.

YOUR ATTENTION IS DRAWN TO THIS CLAUSE 11 IN PARTICULAR

1. LIABILITY

11.1 The Client shall be liable for any damage or loss and costs or expenses arising thereby suffered by the Hotel as a result of the Event and shall pay to the Hotel in accordance with Clause 4.9, the amount required to make good or remedy such damages including compensation for loss of business whilst such damage is being repaired.
11.2 The Hotel shall not be liable for loss or damage suffered by any person arising from the equipment, plant, machinery or other items brought on or into the Venue by the Client or a sub-contractor working on the Client’s behalf and/or any attendees at the Event and the Client shall reimburse the Hotel for any loss suffered.
11.3 Subject to clause 11.4 the Hotel's total liability to the Client for any loss suffered will be limited to the total amount payable to the Hotel by the Client in accordance with Clause 4.2. The Hotel will not be liable for any losses that were not reasonably foreseeable to both the Hotel and the Client when the Contract was entered into or for any losses that were not caused by any breach of contract or breach of statutory duty or negligence on the part of the Hotel.
11.4 Nothing in these Conditions excludes or limits in any way the Hotel’s liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for the Hotel to exclude or limit (or attempt to exclude or limit) liability.
11.5 The Hotel makes no representations and gives no warranties, statutory, implied or other as to the Facilities or as to their suitability for any particular or general purpose.
11.6 Where the Facilities are to be provided in whole or in part by a person other than the Hotel, the Hotel gives no warranty or guarantee as to their quality, fitness for purpose, reliability or otherwise.

1. ADVERTISING

12.1 If the general public are to be admitted to the Event the Client shall not use the Hotel’s name or trademark(s) without prior written consent of the Hotel and must show all tickets, posters and advertising material for prior written consent of the Hotel.

1. DIETARY REQUIREMENTS AND ALLERGENS

13.1 It is the Client’s responsibility to notify the Hotel of any dietary requirements of those attending the Event when confirming your menu choices. We are able to cater for those dietary requirements notified to us in advance only and, if this isn't done, no alternative dish will be available on the day.
13.2 Please note that food at is prepared in a kitchen which handles all allergens. We cannot guarantee that our food is free from trace elements of any allergen. The Hotel does not assume any liability for adverse reactions to foods consumed, or to items one may come into contact with, while eating at the Venue.

1. ALCOHOL CONSUMPTION

14.1 Any alcohol either given as gifts or received as gift may not be consumed on the premises. Any guests found to be consuming any drink that has not been purchased at the Venue can be asked to leave, the product may be confiscated, and a charge may occur as set out in Clause 5.6.

1. CLOSING TIME

15.1 Please note last orders will be called at 23:45 and all bars will close at 00:00 midnight for residents and non-residents.

1. FIRST ANNIVERSARY STAY – IF INCLUDED IN THE BASIC PACKAGE PRICE

16.1 The first anniversary stay includes an overnight stay as outlined in The Basic Package Price (if applicable).

16.2 It is the Client’s responsibility to book the stay using the voucher issued. The voucher can only be used towards accommodation. No room will be held automatically.

16.3 The first anniversary stay can be taken 2 weeks either side of 1st anniversary date - Sunday to Thursday only.

1. CONFETTI CANNONS AND SNOW MACHINES

17.1 Please note that confetti cannons are not allowed to be used outside the Venue or on our surrounding ground without the express written permission of the Hotel and a £100 cleaning charge will be added to the Final Total Payable for use of this.
17.2 Snow machines that use only water and no chemicals may be used at the express written permission of the Hotel and a £100 cleaning charge will be added to the Final Total Payable for use of this.

1. FIREWORKS

18.1 The Hotel must be made aware of any Firework displays and the company ("the Firework Company") the Client has booked these with at the final consultation meeting to allow the Hotel to make the local residents aware that there will be fireworks.
18.2 The Firework Company must have a fully licensed operator with comprehensive liability insurance, a copy of which must be provided to the Hotel at the final consultation meeting.
18.3 The Firework Company must be aware that the Hotel can only accept low noise or silent fireworks. If these fireworks are not low noise the Hotel may shut down the fireworks display at the Event.
18.4 Firework displays must finish no later than 20:00 from October - April. Firework displays must finish no later than 21:30 from May - September.
18.5 Firework displays can only take place on Friday and Saturday evenings.
18.6 The Hotel shall not be liable for loss or damage suffered by any person arising from the firework display.

1. CHINESE LANTERNS

19.1 Chinese lanterns (and similar) are not permitted to be launched as the debris impacts on our local residents and farmland. It also causes harm to local livestock. This ruling is in line with recommendations from the Country Land Association.

1. WEDDING CARDS

20.1 Wedding Cards are solely the responsibility of the Client or the person they have designated to look after them.
20.2 The Hotel will not accept any responsibility for the loss of or damage to any cards or gifts.

1. SUPPLIERS

21.1 External companies must sign an external supplier's form before delivering anything to the Venue. It is the Client's responsibility that companies are informed of this and that the form is signed.
21.2 If the Client does engage third party suppliers, the Hotel accepts no responsibility for their performance of services and the Client should take up any complaints with them directly. The Client is also responsible for paying their charges directly.
21.3 External companies can access the function suite from 09:00 on the day of the wedding and all belongings of the company must be picked up by 07:30 the day after the wedding.
21.4 The Hotel does not accept any responsibility for loss or breakages to external supplies or the Client's own wedding items.
21.5 If the Client hires a band and/or musician to perform at the Event, these suppliers must have public liability insurance and PAT tested equipment (if applicable). The Hotel will request to see this documentation approximately four weeks before the Event, and it will be the Client's sole responsibility to obtain and forward this documentation to the Hotel.
21.6 The third-party suppliers must abide by our noise levels limitation.
21.7 The Hotel accepts no liability for any goods left on the premises before, during or after the Event. The Hotel asks that a list of all items brought to decorate the Event is given to the Hotel at the final consultation meeting. When collecting the items, the following day the Client must check that all items are accounted for before leaving.
21.8 All items belonging to the bridal party must be collected within 48-hours. Without prior arrangement they will be disposed of after this time.
21.9 At the discretion of the Hotel and prior arrangement - the Hotel may store items after this 48-hour period and impose a storage fee.

1. LOST PROPERTY

22.1 The Hotel accepts no responsibility for any items left at the Hotel.
22.2 The following actions will be taken when a report of lost or found property is made:
22.2.1 All found items are kept in storage within the Venue and will be stored for a period of 48-hours
22.2.2 Every possible attempt is made to identify the owner of the found property and make contact with that person in the interim.
22.2.3 Property found and claimed can be posted for a set fee – currently £8.50 (nonrecorded standard item delivery - additional charges may apply for additional postal services, weights etc). If the item is to be collected it MUST be collected before the 48-hour period has elapsed (unless otherwise arranged - Additional storage fees will be applicable)
22.3 After the 48-hours storage period:
22.3.1 Passports and personal identification - reported to the relevant authority immediately and we are advised how to dispose of by the relevant authority;
22.3.2 Mobile telephones - the SIM card is destroyed and the telephone is donated to for use in their mobile recycling scheme. Once the telephone has been donated, the deletion of any information stored directly on it is their responsibility;
22.3.3 Keys - destroyed and securely disposed of;
22.3.4 Bank cards - reported to the relevant authority immediately and after the 48-hour period we are advised how to dispose of by the relevant authority;
22.3.5 Cash - donated to a local charity;
22.3.6 Purse/Wallet - all personal information is destroyed and securely disposed of. Then it is dealt with as a general item;
22.3.7 Medicine - securely stored for 48-hours then given to a pharmacy to dispose of safely;
22.3.8 all other unclaimed goods are disposed of.
22.4 Unclaimed perishable goods are disposed of at the close of day. (This includes any food receptacles).

1. BEDROOMS - INCLUDED IN THE BASIC PACKAGE PRICE

23.1 Only those bedrooms included in the Basic Package Price will be automatically reserved by the Hotel for the Client.
23.2 There is no reduction to the Basic Package Price if these bedrooms are not used by guests.

23.4 A security deposit will be required for all room. This will be returned if the noise, conduct, and damages policies are adhered too.

1. BEDROOMS - NOT INCLUDED IN THE BASIC PACKAGE PRICE

24.1 The Hotel will not hold any additional bedrooms for any wedding party other than those expressly included in the Basic Package Price. Room bookings are on a first come first served basis and the Hotel advises that the wedding party books a room in advance to avoid disappointment.
24.2 A non-refundable and non-transferable deposit per room is required to secure guests bedrooms. For any bedrooms reserved by the Client and not cancelled prior to the date of the Event, the Client will be liable to pay a cancellation charge equivalent to the full amount of the stay.

24.3 A security deposit will be required for all room. This will be returned if the noise, conduct, and damages policies are adhered too.

1. DJ REQUIREMENTS

25.1 The Hotel shall not be responsible for the music played by a DJ and it is suggested that customers discuss their preferred style of music directly with the DJ prior to the Event.

1. DATA PROTECTION

26.1The Hotel has taken steps to demonstrate its compliance under the Data Protection Act 2018 and the General Data Protection Regulation (EU 2016/679) (the GDPR). The Client accepts that when he/she supplies Personal Data (as defined in the GDPR) to the Hotel, that the Hotel will be the data controller.
26.1 The Hotel has in place appropriate technical and organisational measures to safeguard the protection of the Client's Personal Data at all times.
26.2 Any Personal Data processed by the Hotel on the Client's behalf shall be processed on the legal basis of the performance of a contract between the Hotel and the Client.
26.3 Please visit our Privacy Notice to learn more about how we handle Personal Data.

1. ASSIGNMENT

27.1 The Hotel shall be entitled to transfer or assign all or any of its right under the Contract and to perform any of its obligations through nominated sub-contractors
27.2 The Client is not entitled to transfer or assign the Contract.

1. EVENTS BEYOND OUR REASONABLE CONTROL

28.1 The Hotel shall not be liable to the Client or deemed to be in breach of the Contract by reason of any delay in performing or failure to perform the obligations of the Hotel in accordance with the Conditions if the delay or failure was due to an event beyond the Hotel's reasonable control as referred to in Clause 9.

1. WAIVER

29.1 No failure or delay by the Hotel in exercising any of its rights under these Conditions shall be deemed to be a waiver of that right and no waiver by the Hotel or any breach of the Conditions by the Client shall be considered as a waiver of any other breach or default or any subsequent breach or default.

1. SEVERABILITY

30.1 Ifni any provision of this Contract shall be held to be invalid, unenforceable or shall not apply to the Contract then the remaining provisions shall continue in full force and effect.

1. GOVERNING LAW AND JURISDICTION

31.1 The Contract shall be governed by the laws of England and the Customer agrees to submit to the non-exclusion jurisdiction of the English Courts.

1. THIRD PARTY RIGHTS

33.1 Unless specifically stated below no-one except the Hotel or the Client shall have any rights under the Contract by virtue of the Contract (Rights or Third Parties) Act 1999 or otherwise.